Why can't I control my fan with the app?

If you have not connected your fan to the app, Install the WAC Smart Fan app and add your fan. Please see: How do I pair my fan to the WAC Smart Fan App? (NEEDS UPDATE)

If you already connected your fan to the app, it may have temporarily lost its Internet connection.

If you’ve confirmed your home internet connection is online, you can power cycle the fan by shutting power off from an on/off power switch or at the circuit breaker supplying power to the fan for 10-15 seconds and then turning the power back on.

The fan should automatically re-connect to the Internet and you should regain control from the App.

NOTE: If you have an in-wall controller, you can also power cycle the fan by pulling out the air gap tab at the bottom of your controller for 10-15 seconds and pushing the tab back in.

If the fan does not automatically reconnect, please consider seeing if the fan may have been reset by looking for a "ModernFormsFan" SSID in your phone's wi-fi settings. If the fan was reset, you may need to re-connect the fan back into the WAC Smart Fan app. Please see the article referenced above.