Integration
- Where can I find the Control4 Direct IP Drivers?
- How do I connect my WAC Smart Fan to my Ecobee thermostat?
- How do I control my WAC Smart Fan with Amazon Alexa?
- Alexa isn't discovering my WAC Smart Fans. What do I do?
- How do I control my WAC Smart Fan with Google Assistant?
- I have multiple WAC Smart Fans. Can I change which fan is paired to my Ecobee?
General
- What is the difference between Downrod and Hugger Ceiling Fans?
- How do I choose the proper ceiling fan size for my room?
- What is Winter mode?
- Why does my fan speed up and slow down instead of spinning at a constant speed?
- Is it normal for my fan to rock back and forth as it starts to spin?
- Can my fan be operated without using any of its smart features?
Installation Tips and Tricks
- What kind of junction box and what wiring do I need in order to install my new smart fan or Bluetooth wall switch?
- Will my existing switch or dimmer switch work with my smart fan?
- Can I pair additional remotes or wall controls to my fan to create a three way setup?
- Can I remove the receiver module from my smart fan and wire the fan directly?
- Can I purchase a longer downrod for my fan?
- Why does my fan not spin properly when there are no blades installed?
Videos
Wall/Remote FAQ's
- How do I pair my remote or wall control to my Smart Fan?
- What is the range of my remote or wall control unit?
- How many fans can I control from the same remote or wall control?
- I have multiple fans paired to the same controller but they are in different settings. How do I get them to sync to the same setting?
- How do I remove or disconnect a Remote or Wall Control from my Smart Fan?
- How do I change the rotation direction of my fan?
Smart Features
- Where can I find the WAC Smart Fan App for my Phone?
- What are the features and benefits of the WAC Smart Fan app?
- What is Adaptive Learning (Beta)?
- How do I hide my Smart Fan's wi-fi network broadcast?
- Can multiple users share control of the same fan?
- Why am I unable to control my fan from outside of my home wireless network, or via a smart home control service?
App FAQ's
- What is 'Away Mode' and what does it do?
- I've upgraded my router or I've changed my router settings. How do I update the wi-fi network my fan is connected to?
- Why does the app work in my home, but not when I'm away?
- Why can't I find my wi-fi network in the list of available networks during app setup?
- How do I reset my fan's network settings?
- Why can't I control my fan with the app?