Fan Won’t Connect to Wi-Fi (2.4 GHz Required)

What’s Happening?

If your fan won’t connect during setup, it’s usually because of the type of Wi-Fi network being used.

Why This Happens

Your fan only works with 2.4 GHz Wi-Fi, but many home networks also use 5 GHz.
If your phone is on the wrong network, the fan won’t be able to connect.

Steps to Resolve

1. Verify Your Wi-Fi Network

• Make sure your router has a 2.4 GHz network available
• If you see two Wi-Fi names, choose the one that looks like:
  • “_2.4”, “_2G”, or similar

2. Connect Your Phone to 2.4 GHz

• Open your phone’s Wi-Fi settings
• Select the 2.4 GHz network
• Keep your phone on this network during setup

3. Retry Device Pairing

• Restart the fan and the app
• Try the setup again

4. Optional (If Needed)

• Turn off the 5 GHz network temporarily
• Move closer to your router

Helpful Tip

After setup is complete, you can switch your phone back to your usual Wi-Fi network if needed.

Still Not Working?

• Double-check your Wi-Fi password
• Restart your router
• Reach out to support for help